Returns & Exchange
Our Commitment to Your SatisfactionAt Hope Rosa, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we offer an exchange policy to ensure your utmost satisfaction. That is our 'Happiness Guarantee' commitment.
Here's what you need to know about our returns and exchange policy:
- Eligibility for Exchange: We accept exchanges for unused products within 15 days from the date of purchase. To be eligible for an exchange, the item must be in its original condition, unworn, and with all tags and packaging intact.
- Exchange Process: If you wish to exchange your purchase for a different size, color, or style, please contact our customer support team. They will guide you through the simple exchange process and provide you with the necessary instructions.
- Unused Products Only: Please note that we can only accept exchanges for unused products. If the item has been worn, damaged, or altered in any way, it will not be eligible for exchange.
- Additional Costs: While we cover the cost of shipping the exchanged item back to you, any additional fees, such as shipping costs or price differences between the exchanged items, may apply and will be the responsibility of the customer.
- Exceptional Customer Service: Our dedicated customer support team is here to assist you throughout the exchange process. If you have any questions or concerns, feel free to reach out to us. We're committed to providing you with an exceptional customer experience.
Please keep in mind that our exchange policy is designed to ensure fairness and allow you to find the perfect Hope Rosa product that suits your preferences. We appreciate your understanding and cooperation.
For detailed information on how to initiate an exchange or for any further inquiries, please contact our customer support team directly.
Repairs: If you need help with an existing purchase and need guidance on repair or replacement please contact us on our WhatsApp Chatbot and we will assist you to the best of our abilities.