Good fitting is key to enjoying Hope Rosa creations. This is a one-time exercise. Once it's done and you've shared your measurements and preferences with us, we will help you with the matchmaking from there on!! The paper below is just for your reference. We can: 1. Mail you this printout; 2. Email the PDF file; 3. Show you a mobile app to take measurement of your left & right foot. Can visit showroom/warehouse- if you are in Singapore.